Homepage » About Us
Click on any question to see the answer
Cruise DefinitionsWhat does "Cruise Only" mean?
Cruise only refers to the price of a cruise holiday with no airfare included in the booking. For example, when booking a cruise that departs from the UK and there are no flights included in the holiday, this is referred to as cruise only.
What does "Fly-Cruise" mean?
Fly-Cruise simply means that you will fly out to meet the ship in a foreign destination. A fly cruise enables passengers to cruise around different parts of the world and allows you to start your cruise from an alternative country to the UK.
Prices & Balance PaymentsWhat's included in the cruise fare/price of the cruise?
Included in the price of a cruise holidays is
• Accommodation on board
When is my balance due?
Details of when your balance is due will be provided to you at the time of booking and in writing once the booking is confirmed. Balance payments vary depending on the cruise operator involved but one of our cruise experts will provide you with any further details you may need and should you have any further questions our cruise experts are more than happy to help. Tel: 0800 810 8231
How can I pay my balance?
Balance can be paid over the telephone or in our office (The Cruise Village, 298 Highfield Road, Blackpool, FY4 3JU). The Cruise Village accepts cash, all major credit and debit cards, American Express and payment by cheque. Please ask your cruise expert who to make the cheque payable to and please be aware that charges may apply if paying by credit card or American Express – your cruise expert will make you aware of this before payment.
Cabins & FacilitiesWhat facilities are provided in the cabin?
The facilities provided vary depending on the cruise line and ship.
Is tea and coffee provided in the cabin/stateroom?
The facilities provided vary depending on the cruise line and ship.
Is there a safe in the stateroom?
Most cruise lines provide a private safe in each stateroom including, Cunard, P&O Cruises, Carnival Cruise Line, Royal Caribbean, Costa Cruises, MSC, Norwegian Cruise Line and Princess Cruises. Fred Olsen provide a private safe on board some of their ships, but not all!
What is the difference between cabin grades?
Cabin grades are there to differentiate cabin types from each other.
What is a sheltered balcony?
A sheltered balcony, most commonly found on a Cunard ship, will usually have an opaque front, rather than a glass front, and, as the name suggests, will be very sheltered. A sheltered balcony is much more enclosed than a regular open air balcony.
What is an obstructed view?
As the name suggests, a stateroom with an obstructed view will have something blocking the view out of the window or from the balcony. Some cabins are listed as fully obstructed and some as partially obstructed – the object blocking your view could be anything from a lifeboat to part of the ships structure.
Age RestrictionsWhat is the age requirement to buy alcohol on board?
The age requirement to buy alcohol on board varies depending on the cruise line. Most American cruise lines will not allow guests under the age of 21 to consume alcohol, British cruise lines commonly allow guests over the age of 18 to buy and consume alcohol, while some cruise lines are slightly more relaxed and allow guests aged 16 or over to consume alcohol with their meal in the main restaurant (when accompanied by an adult). Please check with one of our cruise specialists regarding specific cruise lines and the legal age requirement.
What is the minimum age for a baby/infant to sail on a cruise?
The minimum age requirement for an infant to travel is dependent on the cruise line. The age can vary from 12 weeks old up to 12 months.
Checking InI am having problems with my online check-in / how do I complete my online check-in?
If you are having issues completing your online check-in please contact one of our Cruise Village cruise specialists on 0800 810 8231, and we will be more than happy to help.
Dining & DrinkingWhat is "anytime" or "freedom" dining?
Many cruise ships now offer a choice between traditional dining and anytime/freedom dining. As opposed to traditional dining whereby you are given a time to dine at, when you choose ‘anytime or freedom dining’ you are given the flexibility to dine with whom you choose and at a time that suits you (given you arrive within the restaurants opening times). The tables are provided on a first come, first serve basis. Very often, if a table is not available, you will be given a pager that will notify you when your table is ready.
What is "Dynamic" dining?
Royal Caribbean have created an entirely new dining experience – Dynamic Dining. The new system simply gives guests the flexibility and control over their dining experience. Now there isn't just one or two main dining rooms – there are 18 tantalizing possibilities, 11 of which are complimentary, including 4 complimentary full-service restaurants. There are no set dining times and no strict dress codes, you can simply eat where you like, when you like!
Will the ship cater to dietary requirements?
Yes, cruise lines will cater to dietary requirements. You must inform your cruise specialist of any dietary requirements at the time of booking.
Are drinks packages available?
Many cruise lines now offer a choice of drinks packages which you can pre-book or purchase once on board. Below is a list of which cruise lines offer a drinks package.
Can I bring food and drink on board the ship?
Unfortunately not all cruise lines will allow food and drink to be brought on board the ship. P&O Cruises do allow you to carry food and soft drinks on board in Southampton – if you are on a fly-cruise or would like to carry alcohol on board at a port-of-call it is usually at the port authorities’ discretion.
Can I bring my own alcohol on the ship?
Some, but not all, cruise lines will allow you to carry a reasonable amount of alcohol onboard to consume within your stateroom. Many will charge a corkage fee if you would like to take this into a restaurant or lounge area. If you would like to carry alcohol onboard at a port-of-call it is usually at the port authorities’ discretion.
When and where can I eat on board?
All ships have at least one main dining room which is open for breakfast, lunch and dinner – most will provide waiter service, however this can vary depending on the cruise line. A lot of cruise ships offer a selection of dining areas, from a self-service/buffet style venue to A la Carte restaurants (please note there may be an extra cost to eat in alternative dining venues).
Dress CodeWhat is "evening casual"?
Evening casual is a more relaxed dress code. Ladies may wear casual separates or dresses while men may wear an open-neck polo shirt and casual trousers (shorts are usually not allowed but gentleman may wear smart jeans). Of course a jacket and smart trousers can be worn, but they are not compulsory on these nights. Trainers, tracksuits and football shirts are not permitted.
What counts as "formal"/"black tie" dress code mean?
If your itinerary includes a formal or black tie evening, gentleman – pack your dinner jacket and ladies – pack your cocktail dress! On a formal evening guests are required to dress accordingly. Ladies may wear glamorous evening wear, perhaps a cocktail dress or even a smart tailored suit. Gentleman are required to wear a jacket – most will wear a dinner jacket or tuxedo but a dark lounge or business suit is suitable as an alternative.
Cruising With ChildrenAre there specific facilities / clubs available on board for children?
Many cruise lines offer facilities for children, depending on the cruise line it can range from nursery right up to teen clubs – however some cruise lines are more family oriented than others. For family friendly cruises we highly recommend you take a look at P&O Cruises, Royal Caribbean, Carnival Cruise Line, Norwegian Cruise Line, Princess Cruises and of course Disney Cruise Line. For further assistance and honest advice, contact one of our Cruise Village cruise specialists on 0800 810 8231.
Where can children dine on board?
Children are welcome in every dining venue on board most cruise ships, including speciality restaurants. In the main dining room there is usually a child’s menu available, however this is rare in speciality restaurants. Some cruise lines offer an organised ‘children’s tea’ which takes place in a designated area and at a given time.
On Board PaymentsWhat is the currency on board?
The currency onboard varies depending on the cruise line. See below for a list of currencies.
How do I pay for things on the ship? / How do I settle my on board account?
Cruise ships operate a cashless system and each passenger has an on board account. Every purchase made on board (i.e. at the bar, in the spa and in the shops) will be added to your on board account which is settled by the credit/debit card you registered at check-in, or you may pay off your account in cash at reception on board.
What is on board credit? / Where can I spend my on board credit & what can on board credit be used for?
On board credit is money pre-paid into your on board account. It essentially puts credit into your on board account. You can usually spend on board credit in the bars as well as the shops and spa on board!
Gratuities & TippingWhat is the procedure for tipping? / How much are gratuities? / Do I have to tip/pay gratuities?
The amount you pay for gratuities varies per cruise line, and in some cases by the type of cabin. The most up to date details we have (as of 30th July 2015) are:
Embarkation and DisembarkationWhat documents do I need with me to board the ship?
You will need your cruise tickets, passports and any visas that may be required. On your cruise ticket you will be provided with an individual check-in time. We advise you arrive at the cruise terminal as close to this given time as possible to avoid the terminal becoming extremely busy.
Can I get off and on the ship more than once in each port of call?
You may disembark the ship as many times as you wish during your time in port. We advise that you double check the disembarkation and embarkation times for each port of call and be sure to leave plenty of time to get back on the ship for sail away (unfortunately the ship will leave without you if you are not back on board in time).
Will lunch be served on board on the first day?
Yes, lunch is served on day of embarkation. The buffet restaurant will definitely be open, other restaurants may also be open to serve lunch.
Is breakfast served on the day of disembarkation?
Yes, breakfast is served on day of disembarkation. You will be given service times whilst on board.
What happens to my luggage when I embark in Southampton?
As you arrive at the cruise terminal in Southampton, porters will assist you with your luggage and load it onto a conveyor belt. Your luggage is taken through the terminal, loaded onto the ship and taken to your stateroom for you. This process ensures less hassle for yourself throughout the check-in process as you will only need to carry hand luggage on board.
Special OccasionsCan I get married/have a wedding on board?
Yes, many cruise lines are licensed to arrange a wedding ceremony on board their ships. Please contact one of our Cruise Village cruise specialists on 0800 810 8231 for advice and to arrange your wedding at sea.
Can I arrange something special for a birthday or anniversary?
Yes, most cruise lines offer celebration packages which can be purchased before travelling or whilst on board. It is possible for friends and family to purchase celebration packages for guests due to travel. The packages vary by cruise line but most offer champagne, flowers, chocolates, birthday cakes, spa packages, photographs and more. Please purchase celebration packages as soon as possible as most cruise lines will require notice before date of travel. If the cruise has been booked through The Cruise Village, please call us on 0800 810 8231 to arrange a celebration package.
LuggageIs there a limit on the amount of luggage I can take on my cruise?
Your luggage allowance will vary depending on the cruise. If you are sailing from the UK and will not be flying to meet the ship, you may take as much luggage as you like on your cruise holiday – however, please note that each individual item of luggage must not weigh more than 23kg. This restriction is for the health and safety of the porters who handle the luggage.
Shore Excursions & Going AshoreCan I pre-book shore excursions?
Each cruise line offers their own range of shore excursions. Most cruise lines will send details of each shore excursion applicable for your cruise to you approximately 7-10 weeks before departure. We recommend that you do pre-book your excursions to avoid disappointment. You can pre-book your chosen excursions directly with the cruise line over the phone or online by visiting their website. However if you are struggling to book your excursions and would like some help, please do not hesitate to contact The Cruise Village on 0800 810 8231.
What are tenders?
A tender is a small vessel used to carry passengers to shore. In some ports it is not possible for large cruise ships to dock and so must anchor offshore. At these ports passengers will be taken ashore on a tender, usually manned by the cruise ship staff, but occasionally cruise lines will charter small vessels from trusted providers.
When will a tender be used?
In some ports it is not possible for large cruise ships to dock and so must anchor offshore. At these ports passengers will be taken ashore on a tender, usually manned by the cruise ship staff, but occasionally cruise lines will charter small vessels from trusted providers.
Internet Access & Wi-FiIs there Wi-Fi on board? Can I connect to the internet?
Internet access will depend on the ship you are travelling on board, however most cruise lines do operate a successful internet service for passengers to access. Some cruise ships will have an internet café and most now have WiFi. Passengers are usually required to purchase internet usage – there will most likely be a choice of packages, depending on how many ‘internet minutes’ you require.
Laundry FacilitiesIs there be an iron in my stateroom?>
No, you will not have access to an iron in your stateroom. There will however be laundry services on board - ask your cabin steward.
Are there facilities to do my own laundry?>
Some cruise lines offer self-service launderettes on several decks – these are often free of charge but some are coin operated. To use the self-service launderettes you will need to provide your own detergent and fabric softener.
Can I pay for a laundry service?>
Yes, most cruise lines offer a full dry cleaning and laundry service – Prices will vary depending on the cruise line but you will find a list of services and prices in your stateroom.
Room ServiceIs room service available on the ship?
Room service is available on most cruise ships. You will find a room service menu within your stateroom. Room service is often available 24 hours a day but some cruise ships will have time restrictions. Prices will vary depending on the cruise line – many items may be free of charge, whilst others will carry a surcharge.
Is room service free of charge on the ship?
Prices of room service will vary depending on the cruise line – many items may be free of charge, whilst others will carry a surcharge. You will find a room service menu along with prices within your stateroom.
Single/Solo TravellersAre cabins available for single/solo travellers?
Yes, it is possible to book a single stateroom with many cruise lines. Your Cruise Village Cruise Specialist will advise you of availability across each cruise line. It is also possible for a solo traveller to book a double occupancy cabin at an additional supplement
Catering For Disabilities & Mobility IssuesDo cruises cater for people with mobility difficulties?
Guests with mobility difficulties are more than welcome on board cruise ships, usually providing that you are travelling with an able-bodied companion. There are adapted cabins available across the majority of cruise ships, but these do sell out fairly quickly so book early.
Can I take a mobility scooter/wheelchair on board?
If you are planning to use a scooter on board you will need to book an adapted cabin and be aware that cruise lines will restrict the amount of scooters/wheelchairs on board for health and safety reasons. Please ask your cruise specialist for details
Do cruises cater for people with visual/auditory impairments?
Cruise operators have many technological advancements to assist guests who are visually or auditory impaired.