Cruises from The Cruise Village
Call: 0800 810 8481
Lines Open 7 Days until 9.00pm

Homepage » About Us

Frequently Asked Cruise Questions

The Cruise Village FAQs

Click on any question to see the answer

Cruise Definitions

What does "Cruise Only" mean?
What does "Fly-Cruise" mean?

Prices & Balance Payments

What's included in the cruise fare/price of the cruise?
When is my balance due?
How can I pay my balance?

Cabins & Facilities

What facilities are provided in the cabin?
Is tea and coffee provided in the cabin/stateroom?
Is there a safe in the stateroom?
What is the difference between cabin grades?
What is a sheltered balcony?
What is an obstructed view?

Age Restrictions

What is the age requirement to buy alcohol on board?
What is the minimum age for a baby/infant to sail on a cruise?

Checking In

I am having problems with my online check-in / how do I complete my online check-in?

Dining & Drinking

What is "anytime" or "freedom" dining?
What is "Dynamic" dining?
Will the ship cater to dietary requirements?
Are drinks packages available?
Can I bring food and drink on board the ship?
Can I bring my own alcohol on the ship?
When and where can I eat on board?

Dress Code

What is "evening casual"?
What counts as "formal"/"black tie" dress code mean?

Cruising With Children

Are there specific facilities / clubs available on board for children?
Where can children dine on board?

On Board Payments

What is the currency on board?
How do I pay for things on the ship? / How do I settle my on board account?
What is on board credit? / Where can I spend my on board credit & what can on board credit be used for?

 

Gratuities & Tipping

What is the procedure for tipping? / How much are gratuities? / Do I have to tip/pay gratuities?

Embarkation and Disembarkation

What documents do I need with me to board the ship?
Can I get off and on the ship more than once in each port of call?
Will lunch be served on board on the first day?
Is breakfast served on the day of disembarkation?
What happens to my luggage when I embark in Southampton?

Special Occasions

Can I get married/have a wedding on board?
Can I arrange something special for a birthday or anniversary?

Luggage

Is there a limit on the amount of luggage I can take on my cruise?

Shore Excursions & Going Ashore

Can I pre-book shore excursions?
What are tenders?
When will a tender be used?

Internet Access & Wi-Fi

Is there Wi-Fi on board? Can I connect to the internet?

Laundry Facilities

Is there be an iron in my stateroom?>
Are there facilities to do my own laundry?>
Can I pay for a laundry service?>

Room Service

Is room service available on the ship?
Is room service free of charge on the ship?

Single/Solo Travellers

Are cabins available for single/solo travellers?

Catering For Disabilities & Mobility Issues

Do cruises cater for people with mobility difficulties?
Can I take a mobility scooter/wheelchair on board?
Do cruises cater for people with visual/auditory impairments?

The Cruise Village is a member of The Co-operative Consortium which is part of Midcounties co-operative Limited registered in England and Wales with registered number IP19025R. Vat No. 862 817 892. Registered Office: Co-operative House, Warwick Technology Park, Gallows Hill, WarwickCV34 6DA. Head Office: The Waterfront, 62 Wolverhampton Street, Walsall WS2 8DD. The Cruise Village is a member of ABTA with membership number P6710. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by Midcounties co-operative but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. All holidays on this website are subject to availability, terms and conditions apply and all fares displayed should be used as a guide as they are subject to change at any time, please call our team for more details. E&OE.
ABTA Bonded P6710ATOL ProtectedCruise Village FacebookCruise News & BlogCruise Village TwitterCruise Village You Tube ChannelCruise ExpertsTraveltek