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Cruise Village Customer Reviews & Testimonials

Below you will find some testimonials sent in by our customers. If you would like to send us a review of our service then please get in touch by clicking here to open the chat box and send us a message.

Cruise Village Reviews
  Showing Testimonials 1 to 56 of 56

Just to say how helpful Lisa has been in updating our New Year cruise on Azura to a back to back including the Xmas cruise. She has explained everything and got us a really good deal from P & O. I really appreciate her help and her attention to detail.

Molly | 31st July 2015

 

I have booked a cruise with Cruise Village through Leanne this morning and I sincerely would like to say it has been a pleasure discussing all aspects with her as she has been extremely helpful in booking this cruise. Not having dealt with your company before, I certainly shall again for any cruises  we are considering in the future.

Gordon & Joan | 24th July 2015

 

Just a short note to let you know that I have recently been in contact with Cherie Howells regarding booking cruises. Firstly a couple of weeks ago enquiring on types of cabins on two particular cruises, where she gave me all of the options available along with the prices. I am pleased to say that on ringing her back to get confirmation of cruises, slightly changing the criteria, she gave me the confidence that she is able with her knowledge of the industry and ships information that we would get the accommodation we require. She advised me that emails would be sent and they were shortly received. As this is the first time we have used your company its is nice to know how you operate and hence we booked two cruises and would not hesitate to contact Cherie in the future - please thank her for us.

Sue | 20th July 2015

 

Pleased to say we have recently booked with the help of Lisa who works from home. A pleasure when someone 'walks the talk' ie not only finds what you want but returns telephone calls when she says. We passed her name/number to friends who are also repeat bookings after using her services last year.

Yvonne | 16th July 2015

 

We have made another cruise booking with yourself to Dubai next year. As you know I normally deal with Cherie but she was not in the day I enquired about this particular cruise and stay so Lyndsay did all the quotes etc for me. She did a great job of changing airlines and hotel to what was advertised to get what we wanted. Lyndsay was not in the office on Saturday afternoon when I phoned to confirm as a definite booking so I think it was Darren who sorted it all out Saturday afternoon for me what a lovely chap he is. He did a great job. He will be sorting out a detailed itinerary and confirmation which I hope to receive today by email. We did have a quote from another agent slightly cheaper only £10 per person less but we wanted to stick with The Cruise Village as we knew we would be looked after. This is just a courtesy email to let you know how pleased we are with the way our booking has been done.

Dee and Barrie | 13th July 2015

 

We arrived back in the (rainy!) UK on Sunday after a really great holiday. All the arrangements and recommendations made by Darren and the team were spot-on and made for a stress-free cruise. The paperwork, vouchers, etc. saw us through each phase and the taxi transfers and hotels - all brilliant. Ffinally, just a big thank you to all at The Cruise Village for advice and arrangements - we are already planning our next trip

Peter | 7th July 2015

 

I have booked several cruises through Cherie and I continue to use her because she gives excellent service. As I have made so many bookings with her she knows my requirements and I find her very efficient with all enquiries. Cherie is very helpful and knowledgeable, always a pleasure doing business with her. I would recommend her as a cruise consultant.

Marian | 29th June 2015

 

I can only tell you that the reason we booked again with The Cruise Village was because of the excellent approach of all your staff last year and to date this year has been no exception. Cherie and her colleagues have been fantastic - look after them and treat them like diamonds - that’s what they are!

Dennis | 27th June 2015

 

After approximately 9 months the cruise to the Baltics has finally arrived and, as well as feelings of extreme anticipation and excitement, there is also slight regret that our contact with Cherie Howells is coming to an end. I have never come across a tour operator more efficient or professional and with such enormous empathy for everyone's needs. My booking was slightly more complicated in that it involved a party of 6 people, 2 from Australia, 2 from Canada and 2 from the U.K. Coming to an agreement with everyone about cabins, excursions and the many other smaller points which go to make the perfect cruise is certainly not an easy task and Cherie handled all the problems, queries and small panics with such calm assurance that we all felt at ease and unruffled all the way through the process. Our cruise is with Seabourn Quest and we have small stop-over packages in Copenhagen and Stockholm. The organisation for us all wasn't in the least bit straightforward but Cherie has turned everything into an extremely enjoyable experience, with great fun along the way. We've all had total faith in Cherie to resolve all problems and she's been a joy and delight to plan with. Cherie was also very swift in contacting Seabourn themselves if something couldn't be immediately answered in the UK. I would also like to add that everyone at Cruise Village has been completely helpful and kind to speak to and I cannot recommend the company too highly. Thank you so much, Cherie. You have no idea how grateful all six of us are for your organisation and willingness to always go the extra mile. Every word of this we all genuinely feel to be true. Will be in contact with Cherie on our return to give an update on our experiences.

Jennifer | 23rd June 2015

 

We want to bring to your attention the exemplary service which has been provided by Lisa. She has been brilliant every time we have booked with her, over a number of years. She is always friendly, professional and extremely helpful in providing information and options to help us make up our minds, even when we change things!! She certainly gets our vote for employee of the year (if you don't have such a thing yet Lisa should be the first.) We will continue to book through her in the future - very many thanks Lisa!!

Pam | 21st June 2015

 

Just a line to say Leanne was extremely helpful over the phone and it was pleasure to make the booking. I am confident she will help me in the future if needed.

Keith | 20th June 2015


Just a quick email to say that the service provided by Cherie for our recent cruise booking was excellent. She is a very friendly competent advisor who went out of her way to ensure everything was to my satisfaction, even when I later decided to amend our flights home. You must be pleased to have her as an employee!

Sandra | 18th June 2015


I just wanted to say that I have used your company for the first time today. I have spoken with Dawn and I want to tell you that she was extremely competent, answering the phone promptly, and phoning me back as promised quickly. So far so good! I am happy with the service I received.

Ken | 16th June 2015


I've just booked a cruise through the Cruise Village. I was a little nervous when I rang to enquire, as I'm a single woman going on a cruise for the first time. The lady who took my call was Cherie Howells. I can tell you I couldn't have been happier that I had contact with someone who understood what I was looking for. Cherie gave me answers to my many questions, and made me feel valued. I was assured that everything during my cruise would be taken care of, and I could just relax and enjoy the experience. I could hardly wait to book it! I'm now looking forward to seeing the Northern Lights, something I've always wanted to see. I already feel my trip will be a success, thanks to Cherie.

Christine | 10th June 2015

 

Booked a cruise with Cherie this morning, just want to let you know how pleased my husband and I were with the excellent way she dealt with our enquiry / booking.

Pat & Ron | 5th June 2015

 

I feel I must write to say how very pleased we are with the service provided by Gill Williams, she is always bright and cheerful, efficient and friendly ,also sympathetic to all our needs in the most helpful way. A credit to Cruise Village.

Lawrie | 17th May 2015

 

I want to thank you for the great customer service I have received from your company. Being so far away I was a little concerned about the whole process. Not only was the cruise much cheaper than what I was able to get in AU but you have kept the lines of communication open and answered any of my questions straight away. I am telling everyone I can to come to you if they are looking at cruising. You have been a pleasure to deal with!

Stacey | 14th May 2015

 

I have booked a holiday today with Cherie and would like to say what a delight she has been to deal with. She was very professional and very informative on the holiday she found for me.

Karen | 11th May 2015

 

I would just like to say how impressed I am with your employees. I rang on Saturday to ask a question and spoke to Tracey, She was very helpful and informative. I have spoken to you before. I emailed you to say I was delighted with the friendly and professional way I was treated when I booked my cruise with the help of Gill. People don't hesitate to ring and complain when things go wrong. I would just like to say The Cruise Village has got it right.

Sandra | 9th May 2015

 

I am writing to thank you for the excellent service that I have received from Lisa Molloy. I have never known a travel agent to be as efficient, pro-active and friendly, and I will always book with her as long as your prices stay competitive. We are thrilled with the whole experience, and look forward to dealing with you again.

Melanie | 8th May 2015

 

I just wanted to let you know about the excellent customer service I received from Lindsay yesterday when booking my holiday. She was extremely knowledgeable about the holiday and really helpful in everything I was asking about. Nothing was too much trouble. It was obvious that she had been on one of the China Tours so was really able to give me a good insight and reassure me about some of the areas I was unsure about. In a world where customer service is not always great, but should be, I felt I wanted to give praise where it is due.

Tania | 5th May 2015

 

Thank you for the way you helped us book this Cruise. Being first time cruisers, you made everything easy for us, and guided us through it effortlessly . We had been looking round for months, but every time we went into a travel shop they really put us off booking one. They would tell us a price, then they would make it sound really complicated, and then another £700 had been added to the price. Or they would say, "They are not available until the end of April. You are a star!!! We will be telling all our friends about you. Thanks again.

Sandra | 3rd May 2015

 

Yesterday we booked a cruise through The Cruise Village with P&O for the British Isles on the new ship, Britannia, after taking the advice given to us by Cherie. She couldn't have been more helpful and went out of her way to investigate the availability of the right cabin so that we'd be on the port side of the ship throughout the cruise. She was friendly and nothing was too much trouble for her, I'd immediately contact her again when we wish to book another cruise.

Shirley | 23rd April 2015

 

I was given your Companies name by my neighbour who has recently booked through yourselves. He highly recommended the service he received. I have today booked a cruise by speaking to, Cherie, a member of your staff. I confirm that my neighbours opinion was spot on. I received excellent service and advice from Cherie. She has, as promised, e-mailed information to me. I will certainly use your booking service again and have no worries at passing your details on.

Jeanne | 18th April 2015

 

You may remember that I said many good things regarding the booking process for our now completed Viking River Cruise on the Douro River and the positive comments regarding Cherie Howells. Based on that experience we have just made a new booking with Cherie for a 2016 Silversea cruise to the Baltic. Again, I can say that in Cherie you have an exceptionally hard working consultant. She was knowledgeable about the ship (Silver Whisper) and knew without prompting the type of cabin we were looking at. (Ships have cabins and not staterooms to my old fashioned way of thinking!). With regards to questions we raised with her regarding cabin location, shore excursions etc., for 2016 she needed a conversation with Silversea, and as promised, called us back within the time she specified to us. As someone who has worked in the Travel Industry since 1968 till retirement in 2007 in most parts of the industry (retail, management, business travel and for an airline consolidator as well as running a small hotel of our own) I can say with some confidence that you have a gem of a worker in Cherie.

Steven Osborne | 7th April 2015

 

I run my own business, and employ five people, and I/ we set a very high standard, thus I judge by what I would expect if Cherie were to be my employee. What I look for is; Professionalism, Technical Competence, Product Knowledge, Empathy with clients / good communication, Empathy with other staff / good team skills (not applicable in this instance), Enthusiasm, Desire to be accurate and Ability to think 'outside the box'.

In all of this criteria, (I cannot judge on the empathy with other staff), I would say Cherie would tick all of those boxes. She has a natural warmth, and I appreciated the fact that she did not push. She came back promptly when she said she would, and of course proof going forward would be that she continues to communicate affectively right up to the day of the flight. I think you have a very good employee there! Thank you

John | 31st March 2015

 

Just booked another holiday with your company, I find all your staff polite and friendly. I have booked many cruises with Cumbria Cruises, but over the last few year your company has given me all the service that I needed. I hope to book many cruises with you in the future.

Ken | 25th March 2015

 

We have just made another booking with Cherie for the Caribbean Princess. Once again excellent service from Cherie and doing a wonderful job of getting us the best deal she can. She is always helpful especially as a lot of the time I have to correspond in the day via email as am at work but she comes back promptly with any queries I have. I said to Cherie we will be thinking of next years holiday soon and will be in touch with her again to discuss our choices. Once again thank you for the wonderful service we receive from The Cruise Village.

Dee | 17th March 2015

 

I have just booked my first cruise, have been meaning to go for quite a while - but where do you begin. Rang the Cruise Village and Cherie answered. She was so friendly and spoke my language, talked me through everything - lovely lady. Looking forward to it.

Gillian | 16th March 2015

 

I write to say how extremely helpful Cherie was with my recent booking for two weeks cruise with Princess Cruise's for my husband and I. My husband is blind and has been unwell for some time so her understanding of our needs was important and she went 'that extra mile' to make sure we had the best booking possible. We have sailed many times with Princess Cruise's and have always found them to be an exceptional cruise company.

Tony and Brenda | 9th March 2015

 

I would like to compliment Cherie Howell on her professionalism and going that bit extra on helping me arrange a Cruise holiday when it looked like there were no balcony rooms available. She also double checked the flight and accommodation details to ensure everything was correct and returned calls promptly as promised. I will definitely be keeping her contact details for future cruise holidays we will be considering.

Jim | 9th March 2015

 

Dear Phil, We have just booked a holiday with Gill, she has been very patient and most helpful throughout the whole process. The service she gave was fantastic, always quick to answer emails, and called to see if anything needed to be discussed. I can't praise her highly enough.

Susan | 5th March 2015

 

Hi Phil, I booked my cruise today through Cherie and I was very impressed by the service I received. She was efficient and informative and made the whole process very quick and simple.

Angela | 3rd March 2015

 

I recently booked a river cruise through your agent Cherie Howells. I would just like to comment on Cherie's excellent service in finding me the cruise and keeping me updated on the booking with Scenic Tours. Thank you again.

Keith | 3rd March 2015

 

Hello, I booked a cruise on P&O Cruises Britannia yesterday with a lady named Lisa Malloy. I just wanted to say we have booked numerous cruises over the last ten years and this is the best service we have ever received. Lisa explained everything and made the whole booking a pleasure. We look forward to booking with The Cruise Village again. Many thanks.

Amanda | 24th February 2015

 

We returned on Saturday from our cruise booked with you via Cherie (sapphire princess doing Asia) and wanted to thank you for the gift you arranged for us to have a framed photo done. It was a lovely surprise and we have had a nice picture done in a lovely frame. Everything was excellent thank you and a big thanks to cherie . We still have two cruises booked with you and always recommend you to our friends. One of my friends has recently booked via you for next year after I said what good service we receive from cruise village. We will be thinking about next years cruise soon do will be in touch when we find something. Thanks once again.

Dee | 11th February 2015

 

My wife and I would like to extend our appreciation and thanks to one of your assistants -a lady by the name of Dawn Jennings. Our contact with Dawn was a pleasure and in addition to efficiently handling our booking and advising us how best to get good value for money, she also gave lots of tips on excursions and was generally a complete star. We are now very much looking forward to this special holiday. Please extend our sincere thanks to Dawn.

Trevor | 9th February 2015

 

I have recently booked a P&O Caribbean cruise through your office and dealt with Dawn. I'm happy to say that she was most polite and extremely helpful. I'm now very much looking forward to being back in the Caribbean.

Jean | 9th February 2015

 

I am writing to say that I booked a cruise today on the Carnival Vista for its inaugural cruise and I have nothing but praise for the lady who took my reservation, who's name is Dawn Jennings. I made about half a dozen e-mail enquiries to her before making a final decision and she answered each and every one of them immediately (therefore minimising the chances of me going to a rival company) and then, at my request she called me for me to make a reservation. She was extremely friendly and efficient on the phone - a pleasure to deal with in fact and I will make sure that from now on I book all my cruises through your company. That young lady is a real asset to you.

Lynda | 9th February 2015

 

I just wanted to pass on out thanks and appreciation to Susan Dogan, for all her hard work and efforts in securing our booking. We were looking for an upgrade on the package that you had put together and we were getting mixed messages from MSC. Despite getting conflicting information from MSC experts Susan persevered on our behalf and managed to secure the booking we wanted. We are delighted with the result and are looking forward to our holiday and my 50th birthday celebration with eager anticipation. Your company have served us well and Susan is a credit to your organisation, thank you again

Ged | 5th February 2015

 

We recently booked our holiday through your company. I would like to say that the operator who dealt with us, Lyndsay Patterson, was most helpful and friendly.

Lisa | 4th February 2015

 

I booked a cruise with Cruise Village last night, as we have for the last few years, and as usual received friendly, helpful and efficient service from Lyndsay. I have already received a confirmation email and we are looking forward to our holiday on Brittania. Many thanks to your team.

Sonia | 3rd February 2015

 

Just wanted to call out excellent service from Susan Dogan regarding an upgrade request. She was very very efficient and helpful.

Simon | 3rd February 2015

 

I wanted to provide feedback in respect of the extremely high quality service, excellent prompt attention to ourselves and the friendliness and professionalism she demonstrated whilst evaluating and ultimately booking our 2 cruises for 2016. Cruise Village most certainly have a wonderful asset in Jill and we shall be returning to her for our future cruising requirements.

John | 1st February 2015

 

I would just like to give some feed-back on Darren Hilsdon's customer service skills. I rang The Travel Village to enquire about a particular cruise. I gave Darren the details of what we wanted... didn't want... (a cruise for 4 of us) around the Med.... what ship and where we wanted to fly from. Not only did Darren listen... he advised us what would be best for us. Cost efficient... he made phone calls... to which he always promptly replied. I can honestly say Darren was brilliant! Always very friendly and yet professional in the knowledge he gave... 10 out of 10 :-) Very happy customer who would have no worries at booking future holidays with him :-)

Lorraine | 31st January 2015

 

Darren advised us in booking this cruise and we found him both helpful and knowledgeable. It was a close contest between yourselves and another agent, but in the end, both the current and past booking experience with yourselves swung the balance in your favour. If you prices remain as competitive we will certainly book through you again.

Dee | 31st January 2015

 

I booked my cruise today with Les, I was very unsure about booking, but he reassured me on lots of issues and he was very kind and patient with me.

Vivienne | 31st January 2015

 

I just wanted to let you know how satisfied I am with the service offered by Cruise Village and in particular, Darren Hilsdon. I sought 5 quotes giving a clear specification to cruise specialists and Darren was the only one to return a totally comprehensive costed package which also happened to be the second cheapest. We decided to book with yourselves based on the confidence experienced from the efficient communication, backed up by the competitive quote. I told Darren I wanted to write to you and I'd appreciate it if you would thank him on my behalf. If the communication and efficiency continues until we sail in June, we will be happily be using Cruise Village again.

Peter | 30th January 2015

 

Just a few complimentary words to say how pleased I was with the very efficient and most helpful assistance of your Cruise Village agent Lyndsay Patterson on Tuesday 29th January. Lyndsay was most helpful, decisive and prompt with her delivery of detail. Here's looking forward to our first trip on P&O.

Stephen | 29th January 2015

 

I would like to say how helpful Dawn Jennings has been in all of our bookings. Ever since our first encounter with Dawn in 2010 we have always found her advice to be spot on. Now when looking for our next cruise I always ask for Dawn to arrange all the details. Long may this continue!

Karen | 25th January 2015

 

I thought I would say that when we deal with your company for our cruise holidays it's always enjoyable. We have been dealing with you for a few years now and have never had course to complain. We always compare you with others but we always give you the last bite, well done.

Bryan & Bev | 24th January 2015

 

I booked a cruise with cruise village last Friday. I spoke to Dawn Jennings and would like to say how helpful she was. She answered all my questions and very polite. I would definitely recommend Dawn to my friends when booking their cruises.

Anne | 19th January 2015

 

Our sole contact with Viking Cruises has been Lyndsay Patterson. We have been delighted by the personal, cheerful and efficient service we have received. Nothing has seemed too much trouble, and no enquiry too trivial to receive first class attention. We trust our holiday will be of the same extremely high quality. And subsequently on our recommendation two other couples have booked cruises with Viking later on the year.

Bill | 18th January 2015

 

I wanted to take the time to drop you an email and let you know how appreciative I am of Gill's help in securing the holiday of a lifetime for us later this year. She truly excelled in finding us the best deal possible, spending ages poring over deck plans to find us the perfect cabin combinations and never tiring of answering all my queries and requests!! It was a pleasure to be able to book our cruise with her and I will definitely recommend her to anyone I know that is looking to book a cruise in the future.

Julie | 17th January 2015

 

I would just like to thank Darren Hilsdon for his help in booking our Cruise today, couldn't fault his customer service and it was the fact he was so helpful that we decided to book with you. I had called another company but their customer service didn't come close to yours.

Frances | 17th January 2015

 

I feel I must just drop a line to you to let you know how impressed I was with your service last Sunday when I booked a cruise with your company. In the past I have used whichever company I have seen the cruise advertised with and then someone told me to have a look at your website which I did. I decided to give you a try and I spoke to a lady named Elaine. I found her to be knowledgeable and helpful without talking down to me. She spoke to me as though I was important and not just a reference number to be shut in the cabinet. I was so satisfied at the end of my call that I thanked her personally for being the best customer service person I had dealt with, and I meant it. I am a secretary and I deal with all walks of life on the phone. I appreciate that at the end of the day I am a reference number but please thank Elaine for making this reference number into an actual person planning a valued cruise.

Rose | 16th January 2015

The Cruise Village is a member of The Co-operative Consortium which is part of Midcounties co-operative Limited registered in England and Wales with registered number IP19025R. Vat No. 862 817 892. Registered Office: Co-operative House, Warwick Technology Park, Gallows Hill, WarwickCV34 6DA. Head Office: The Waterfront, 62 Wolverhampton Street, Walsall WS2 8DD. The Cruise Village is a member of ABTA with membership number P6710. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by Midcounties co-operative but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. All holidays on this website are subject to availability, terms and conditions apply and all fares displayed include any promotional savings (unless stated otherwise) and should be used as a guide as they are subject to change at any time, please call our team for more details. E&OE.
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