Our phone lines are open!
Our Customer Care team are all working from their respective homes, and our travel specialists are also still on hand to help.
We know booking a holiday can be one of the biggest purchases in a year, but it’s also something that we all look forward to most. Your time away from the stresses of everyday life is massively important to you. So it’s important to us to make sure that we take care of you and your future travel arrangements as quickly and effectively as we can during the Covid-19 pandemic.
The situation changes daily (sometimes hourly!) and we’re doing our best to contact every single one of you that have made your travel arrangements through ourselves.
If you have called but haven’t been able to speak to us yet, please do leave a voice message – we WILL get back to you (ideally the same day!). In fact we have spoken to 100% of our customers that have contacted us.
If you’ve had a notification from your cruise line that your sailing has been cancelled, we WILL be in touch. Our agents are contacting our guests in departure date order, and also helping to make arrangements for switching your 2020 holiday to a 2021 departure. If you haven’t thought about doing this yet, then please do get in touch as 2021 spaces are filling up quickly!
Thank you so much for your continued loyalty to our family business, and your patience and kindness shown to our hard-working team.
We hope you’re all staying safe, and look forward to the days when we can return to travel without restrictions!
Phil – CEO Travel Village Group
Our latest video update:
Our A-Z of Cruise Line Updates
Latest 06 October:
Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season. Our ships will be back in operation as per below. All cruises prior to these dates are cancelled. Read more…
Latest 1 October:
As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings: Carnival Splendor sailings through and including January 7, 2021 • Carnival Spirit sailings through and including May 16, 2021 • Mardi Gras sailings November 14, 2020 through and including January 30, 2021 • Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021… Read more…
Latest 06 October:
The health and safety of our guests, crew and the communities we visit is our top priority. As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before November 30th, 2020. Read more…
Latest 30 June:
Celestyal Cruises voluntarily extends suspension of cruise operations until 2021 due to ongoing uncertainty on travel to Europe this summer. Read more…
Cruise & Maritime Voyages
Latest 20 July:
We are sorry to inform you that South Quay Travel Limited (“SQTL”) – which traded under the name Cruise & Maritime Voyages – was placed into administration on 20 July 2020. Read more…
Latest 6 August:
Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the constantly changing variables related to Covid-19, coupled with differing restrictions for international travel, continue to determine when and where this can happen. The uncertainty surrounding this global health crisis hinders the ability for all cruise lines to operate, and it is with deep regret that we have had to cancel all sailings through the remainder of 2020. Read more…
Latest 25 August:
Throughout this year, we’ve been making important decisions to protect the wellbeing of our guests and crew, due to the emerging threat of Covid-19. In March, we paused all operations across our ships, and are currently reviewing every aspect of the Cunard experience. This has also prompted us to assess future itineraries and we have three important updates to share with you. Read more…
Disney Cruise Line
Latest 15 September:
Disney Cruise Line Extends Suspension of All Departures through at least December 6, 2020… Read more…
Fred. Olsen Cruise Line
Latest 02 October:
Due to the ongoing pandemic, we have cancelled Balmoral sailings up to 22nd December and Black Watch sailings up to 22nd December. In addition, all Braemar departures up to 20th March 2021, and Boudicca’s Grand Voyage sectors departing up until 11th March 2021, have also been cancelled. Read more…
Holland America Line
Latest 11 August:
Holland America is aware of the Cruise Lines International Association and other cruise lines’ announcements to extend the COVID-19 cruise pause through Dec 15, 2020… Read more…
Latest 15 October:
Read the latest updates on scheduled sailings, cancellations, and what it means for you and your booking. Read more…
Latest 24 September:
We’re glad to announce that our two flagships, MSC Grandiosa and MSC Magnifica, will resume operations in the Mediterranean starting from 16 and 29 August 2020 respectively, offering guests from Schengen countries full-experience cruise holidays. MSC Grandiosa started with a 7-days cruise on August 16th, while MSC Magnifica will depart on October 19th , 2020. Read more…
Latest 01 October:
In accordance with the latest advice from the Foreign and Commonwealth Office we’ll be operating holidays to a select number of destinations. Unfortunately, this means that we’re no longer able to offer Marella Cruises sailings travelling on or before… Read more…
Norwegian Cruise Line
Latest 05 October:
With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of all voyages through November 2020 and cruises on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021. Read more…
Latest 05 October:
At Oceania Cruises, the health, safety and well-being of our guests, crew and the communities we visit has always been and remains our highest priority. Given continued global efforts to combat the spread of the global COVID-19 coronavirus pandemic, we are extending our suspension of voyages to include all voyage departures aboard Marina, Riviera, Nautica, Regatta and Sirena from 1st November 2020 through 30th November 2020. Read more…
Latest 20 October:
Pause in Operations extended until early 2021… Read more…
Latest 21 September:
Due to the continued progression of COVID-19 and related decisions of various government, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations impacting the following voyages: All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess through December 12, 2020. All sailings in Asia… Read more…
Regent Seven Seas Cruises
Latest 05 October:
The safety, security and well-being of our guests, crew and communities we visit is our number one priority. Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through 30 November 2020. In addition… Read more…
Latest 06 October:
At Royal Caribbean International, our guests and crew’s safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through November 30th, 2020. Read more…
Latest 29 September:
Whilst we have made fantastic progress with this work, sadly, most countries around the world are not accepting cruise ships and we do not see this changing for the remainder of this year. Therefore, against the backdrop of the recent news that COVID-19 is again on the increase and the announcements of further restrictions, I am writing to inform you that we are postponing the Inaugural cruise of our new ship, Spirit of Adventure until 5th February, 2021 and extending the suspension of our cruising operations up to and including 4th February, 2021 for Spirit of Adventure and 7th March, 2021 for Spirit of Discovery. Read more…
Scenic Ocean Cruises
Latest 30 September:
We hope that you are all well and adapting to the ongoing health and safety restrictions, required to contain the spread of the COVID-19 virus.
The continued Government travel restrictions and border closures in many countries has made it impossible for us to operate our scheduled departures and we have been forced to further suspend all Scenic Eclipse bookings up to 31 December 2020. Read more…
Latest 6 October:
Seabourn, the ultra-luxury resort at sea, announced today that it will cancel upcoming 2020 and 2021 voyages for three cruise ships in its fleet into Spring 2021. Read more…
Latest 7 October:
While we have suspended all current voyages with your wellbeing in mind, we understand that you may be waiting to travel once again. A common trait among all those with a passion for discovery: rough waters only strengthen our yearning to explore the authentic beauty of our planet. Silversea’s mission is to support you in travelling our beautiful world in safety, comfort and luxury and with the interest of commencing operations as soon as it will be safe to do so… Read more…
Latest 5 October:
With continued Governmental advice against global travel, all countries worldwide are still closed to cruise ships and most flights have been cancelled until further notice. Read more…
Viking Ocean Cruises
Latest 12 August:
On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority. In that spirit, we have made the decision to extend our temporary suspension of operations through December 31, 2020. Read more…
Latest 27 August:
Today we have made the difficult decision to cancel our remaining cruises in 2020. We had hoped that the number of cases of COVID and episodes of transmission would be in decline by now, and that the world recovery from the pandemic would be faster, but based on what we are seeing, we believe the most prudent way forward to keep our guests and crew safe is to postpone all Windstar sailings until next year… Read more…
Looking to move your holiday from 2020 to 2021 & beyond? But feeling a little unsure about whether you’re holiday will be protected?
Take a look at the reassurance offers from the cruise lines.