Operational pause extended until November 2020.
Update – 09 June 2020
We are extending our pause in operations.
Whilst we have recently started to see some travel restrictions easing across the globe, it is sadly still looking like there may be many months of uncertainty ahead. With different countries currently applying varying regulations, for Cunard, this has a big impact because we celebrate having a truly international mix of guests and we sail all over the world
We also need to better understand the implications Covid-19 will have on our ships operations. This means we have been working closely with government bodies, including the US Centres for Disease Control and Prevention and Public Health England, as well as the industry body (CLIA) and other medical professionals to review every aspect of the voyages with Cunard.
For these reasons, we have made the decision to extend our pause in operations. This pause includes all sailings for Queen Mary 2 and Queen Victoria up to and including 1 November 2020 and for Queen Elizabeth up to and including 23 November 2020.
We’ll continue to monitor government guidelines and travel restrictions around the world, which may further influence when our ships can return to service. We will only return to service when there is sufficient freedom of travel; and when we have the approval and accreditation from the most trusted and informed sources.
If your booking has been impacted by this announcement, we are sorry for any disappointment this may cause you. We’ll be crediting your guest account with a 125% Future Cruise Credit (FCC) on monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. You have up until 31 December 2021 to make your booking.
You can be secure in the knowledge that 100% of the money you paid for your voyage will continue to be protected by ABTA and ATOL. We ask that you please retain all booking documentation, including all receipts and confirmations.
What are my options?
- You can use your FCC on a new booking for any voyages on sale now, or on new voyages that we introduce in the future.
- If you’ve already made a future booking, you may wish to use your FCC for a second stateroom to bring friends or family with you.
- You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
For more information on how to use your FCC click here.
Please note, to use your FCC to amend an existing booking you will need to contact us at The Cruise Village if you booked with us.
We would like to apologise in advance that our automated system will over the next few weeks issue an invoice that will reference cancellation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancellation.
Please note that, while Cunard’s team are doing all they can to satisfy refund requests promptly, it may take up to 60 days for your refund to appear. We kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Centre at this time so we can prioritise helping guests with the most urgent needs.