Update – 23 June 2020
You will know that, along with many other cruise and travel companies, we are facing challenging and unprecedented times. We have therefore taken the difficult decision to pause our cruise operations.
Our call centre team are set up and working from home but may take longer than usual to answer your call. If you have a booking with us which has been cancelled, there is no rush to make your decision so please bear with us if you are trying to call.
In the meantime, we have collated a list of frequently asked questions and useful answers listed below
FREQUENTLY ASKED QUESTIONS
Which cruises are cancelled?
Due to the ongoing pandemic, we have cancelled all cruise departures up until 27th August.
Cruise codes affected include:
W2007 – W2023
D2006 – D2022
M2007 – M2021
L2002 – L2020
R2001 – R2014
Why aren’t you cancelling more dates which are further away?
We are working closely with the Government and relevant health bodies and taking advice on what is safest to do next. As this is a fast-moving situation, we want to ensure we are giving you the best advice at the time. We have committed that, if your ocean cruise is affected, you will hear from us no later than 30 days before we are due to set sail.
My cruise is not listed above but it is soon, will it be cancelled?
At the moment, we have paused all our cruises until departures on 27th August. We are hoping sailing can resume after that, but the situation is obviously very changeable. We will let you know as soon as we can, and at least 30 days before you are due to travel, if anything is changing on your ocean cruise.
I booked through a travel agent – what do I do?
Please contact your Travel Agent and we will work with them to find the solution which works best for you.
What do I get if my cruise is cancelled?
If your cruise is cancelled, we will write to you with details of your options at that time.
What cruises can I transfer to?
You can transfer to any cruise currently on sale. If you wish to take advantage of the transfer offers, we can hold your money and any Future Cruise Vouchers for you for up to 24 months. During this time, you can transfer to any cruise on sale (including 2022, 2023 and 2024 cruises which launch during that time).
Can I transfer my funds to another existing booking?
Yes you can, please let your agent know that this is what you would like to do. Unfortunately you cannot transfer any future cruise vouchers to existing bookings as they are only valid for new bookings.
How can I get a refund?
We are sorry to hear you don’t wish to transfer to another cruise with us. Please call your agent to discuss, so that your refund can be processed as quickly as possible.