Holland America Line
Holland America Line Extends Pause Of Cruise Operations To Fall Vancouver Departures & Early 2021 Hawaii Itineraries
Cancelled cruises include Panama Canal, Hawaii, Pacific Coastal and South America
Update – 12 June 2020
With travel and port restrictions continuing for the near future due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling additional departures from the port of Vancouver, British Columbia, Canada, in 2020, as well as select Hawaii itineraries for early 2021.
The following cruises are affected:
Sept. 26, 2020, 22-day Panama Canal cruise from Vancouver to Fort Lauderdale, Florida.
Sept. 26, 2020, seven-day Pacific Northwest cruise from Vancouver to San Diego, California.
Jan. 16 and Feb. 2, 2021, Circle Hawaii Voyages roundtrip from San Diego.
Sept. 21, 2020, 16-day Mexico and Sea of Cortez itinerary from Vancouver to San Diego.
Sept. 27, 2020, 14-day North Pacific Crossing from Vancouver to Yokohama, Japan.
Sept. 30, Oct. 3 and Oct. 10, 2020, three- and seven-day Pacific Northwest and coastal cruises from Vancouver.
Sept. 20, 2020, 17-day Circle Hawaii cruise roundtrip from Vancouver.
Oct. 7, 2020, 23-day Inca Discovery voyage from Vancouver to San Antonio (Santiago), Chile.
All shorter segments within the above cruise departures are cancelled. Collector Voyage’s that combine back-to-back cruises including the above departure dates are also cancelled.
Guests Automatically Receive Future Cruise Credit
Those with impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:
- Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
- Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.
The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.
The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.
Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line must indicate this preference no later than July 15, 2020.
The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.
As previously announced, Holland America Line extended its pause of global cruise operations and cancelled all Alaska, Europe and Canada/New England cruises for 2020. In addition, Amsterdam will not operate the 79-day Grand Africa Voyage.
Please note: Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home.
As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe.
Should you have any questions, please call your travel advisor or contact us at the appropriate office: