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Royal Caribbean

Royal Caribbean Announces Global Suspension Of Cruising

Update – 23 June 2020

CLIA has announced the voluntarily suspension of U.S. cruise operations until September 15. We will share more details about this announcement with our guests early next week.

At Royal Caribbean International, our guests and crew’s safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through September 15 2020, except for Royal Caribbean China departures on Spectrum and Quantum of the Seas which are suspended through July 2020. Our goal is to resume operations on 16 September, 2020 for the majority of our fleet.

• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.

• China sailings will be suspended through June 30th, 2020 including Voyager of the Seas July 3rd, 2020 sailing.

• Explorer of the Seas’ revitalisation will take place August 2020 given the closure of shipyards along with the disruption to the supply chain caused by this pandemic. As a result, Explorer’s August 2020 sailings will be cancelled and the revitalization will be a technical dry dock where only routine maintenance work will take place.

• Cruise terminals will remain closed in Copenhagen, Denmark and as a result, on June 11th, 2020 we decided to cancel the following sailings: Jewel of the Seas August 8th, 16th, and 23rd, 2020 sailings, & Brilliance of the Seas August 21st, 2020 sailing.

• And, after further review with CLIA, the CDC and local governments, we decided to cancel Voyager of the Seas sailings through September 30th, 2020, along with select Spectrum of the Seas and Quantum or the Seas sailings.

◦ Spectrum of the Seas: July 1st, 5th & 10th, 2020 sailings

◦ Quantum of the Seas: July 3rd, 7th & 12th, 2020 sailings

◦ Bermuda sailings through October 2020

Below are some options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31st, 2021.

• This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.

• We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do!

You can expect to receive your FCC by:

◦ Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14th, 2020, Jewel of the Seas March 19th – May 5th, 2020, and all April 2020 Spectrum of the Seas sailings.

◦ Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.

◦ Tuesday, June 30th, 2020, if you sail date was between June 12th – July 31st, 2020 (excluding Vision of the Seas June 13th, 2020 and Anthem of the Seas June 20th, 2020 sailings).

◦ Friday, July 17th, 2020, if you were booked on a Canada sailing or on Voyager of the Seas July 3rd, 2020 sailing that was cancelled on June 2nd, 2020.

◦ Friday, July 24th, 2020, if you were booked on any of the following sailings:

– Explorer of the Seas August 2020 sailings

– Brilliance of the Seas August 21st, 2020 sailing

– Jewel of the Seas August 8th – August 23rd, 2020 sailings

– Voyager of the Seas July 12th – September 30th, 2020 sailings

– Spectrum of the Seas July 1st – July 10th, 2020 sailings

– Quantum of the Seas July 3rd – July 12th, 2020 sailings

• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.

• A few additional considerations on Future Cruise Credit program:

◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.

◦ If you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.

◦ If you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31st, 2021 and a sail by date of April 30th, 2022.

What happens if the global cruise suspension already impacted you?

– Sailings through April 10th, 2020, and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.

– Sailings departing March 13th – July 31st, 2020 (including Canada sailings departing August 1st – October 31st, 2020, Explorer of the Seas August 2020 sailings, Brilliance of the Seas August 21st, 2020, Jewel of the Seas August 8th – August 23rd, 2020, Voyager of the Seas July 12th – September 30th, 2020, Spectrum of the Seas July 1st – July 10th, 2020 and Quantum of the Seas July 3rd – July 12th, 2020), and paid additional monies on a new booking within this extended suspension period, you are still able to opt in to refund one or both cancelled bookings via the process below.

What happens if you want to move your cruise?

Lift and Shift (Only available for sailings cancelled as part of our global suspension on May 20th, 2020 or after) : If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021. If your sailing was cancelled on:

• May 20th, 2020, please contact us by June 10th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.

• June 2nd, 2020, please contact us by June 17th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.

• June 9th or 11th, 2020, please us by June 25th to move to a new sailing.

If we don’t hear from you, we will automatically issue your Future Cruise Credit.

Full Refund Option (Lower Value)

If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered:

• You may request a refund and your certificate will be deactivated. You must request your refund by:

◦ December 31st, 2021 for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ December 31st, 2020 for sailing departing May 12th – July 31st, 2020, including Canada sailings departing August 1st – October 31st, 2020, plus:

– Explorer of the Seas August 2020 sailings

– Brilliance of the Seas August 21st, 2020 sailing

– Jewel of the Seas August 8th – August 23rd, 2020 sailings

– Voyager of the Seas July 12th – September 30th, 2020 sailings

– Spectrum of the Seas July 1st – July 10th, 2020 sailings

– Quantum of the Seas July 3rd – July 12th, 2020 sailings

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• You can expect to receive your refund 45 days after we submit your request.

• If you opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for a refund.

• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

Cruise Planner Purchases

If you purchased Cruise Planner Items, you can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. If were booked on a sailing departing:

• August 2020 for Explorer of the Seas and your sailing was cancelled on June 9th, or it was cancelled on June 11th for Brilliance of the Seas August 21st, 2020, Jewel of the Seas August 8th – August 23rd, 2020, Voyager of the Seas July 12th – September 30th, 2020, Spectrum of the Seas July 1st – July 10th, 2020 and Quantum of the Seas July 3rd – July 12th, 2020, speak to us by June 25th, 2020 to request your higher value credit and we’ll email you your credit by July 24th, 2020.

• If we don’t hear from you, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of the date you were to notify us. We are working as quickly as possible and we appreciate your patience during these unprecedented times.

• Also, if you opt for a cruise fare refund or for Lift and Shift, you are not be eligible for this Cruise Planner Onboard Credit offer.

• Questions about the 125% Cruise Planner credit? Click here for more details.

If you purchased Cruise Planner items and were booked on a cruise departing on or before June 12th, 2020 (and Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings):

• Click here for more details about your refunds.

Air and Hotel Purchases

Cancellations for sailings on or before April 10th, 2020:

• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you.

• If you booked on your own, please contact the service provider directly for your options with them.

Cancellations for sailings between April 11th – July 31st, 2020, Canada sailings between August 1st – October 31, 2020, Explorer of the Seas August 2020 sailings, Brilliance of the Seas August 21st, 2020, Jewel of the Seas August 8th – August 23rd, 2020 sailings, Voyager of the Seas July 12th – September 30th, 2020 sailings, Spectrum of the Seas July 1st – July 10th, 2020 sailings and Quantum of the Seas July 3rd – July 12th, 2020 sailings:

• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.

• If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.

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