27 JANUARY 2021 – The Cruise Village has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
In addition to this, our river cruise holiday brand, RiverCruising.co.uk also received the Feefo Platinum Trusted Service Award 2021, after achieving the gold standard for more than 5 years in a row!
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Our valued feedback from you has meant we have reached their high standard – based on the number of reviews they have collected and their average rating, receive the award.
We’re super proud to receive this highly valued badge of approval!
All reviews are verified as genuine by Feefo, so the accreditation is a true reflection of a our commitment to providing you all with outstanding service.
In a year when it has not only been tough to deliver disappointing news that your ship may not be sailing, or re-booking your holiday for the second or even third time; it’s been a genuine pleasure receiving your comments on how our team have risen to the challenges, and kept you informed and taken care of at every turn possible.
Phil Nuttall, CEO of The Cruise Village commented:
As a 4th generation family business we’ve learnt a lot over the last 61 years, and that’s why our ethos for the business is “where the customer experience comes first”. We’re very excited to receive this award from Feefo because it’s based on the feedback of real and valued customers, who are the most important judges of all. It recognises how hard the whole team have worked to deliver the service our customers truly deserve, especially in a year as tough as 2020. I’d really like to thank all of our customers (whether you’ve given us a review or not!) for your continued business, but more so for the patience and kindness you’ve shown my team throughout the pandemic.
Congratulating The Cruise Village on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.
I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.
Feefo gives Gold Trusted Service awards to businesses that have collected at least 50 reviews between January 1st 2020 and December 31st 2020, with a Feefo service rating of 4.5 and above.
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.
You can read our feedback online here.